The years of COVID-19 pandemic unleashed the e-meet culture and changed how people interact and collaborate. Public attention to inclusion has accelerated the massive adoption of digital applications at all fronts.
Most institutions in Southeast Asia are bracing themselves for volatile geopolitical and economic conditions. But those willing to push the digital envelope struggle to find new pockets of growth to help them remain resilient and become future-ready. For this to happen, institutions need their executives to embrace a digital-era transformative mindset – one that builds skills, flexibility and agility, preparing their organizations to pivot at any moment.
Zooming in Hong Kong, digital payment, an essential step of digital transformation, has been well accepted recently both at consumer and merchant front. E-commerce platforms proliferate as a result of prolonged lockdown during pandemic. It becomes the NEW NORMAL for further evolvements.
Artificial intelligence and machine learning are no longer the buzz words. Emerging AI enabled applications are proven success in driving better user experience and cost down. The shift to data-centricity is aimed at addressing consumers’ and enterprises’ pain-point, at same time, calls for corresponding governance framework to protect data privacy.
An institution’s digital transformation efforts depend on recruiting and retaining skilled talent in a competitive landscape. The growing need to upskill and reskill existing employees to address the skills gap, coupled with employees’ interest in advancing their own knowledge, highlights the importance of continuous learning across the organization.
With legacy technology slowing down product development and innovation, rapid digital transformation will be the decisive strategy to be future-ready in the years to come.
