The COVID-19 pandemic outbreak in 2020 has posed a serious challenge to the worldwide healthcare system. To focus the manpower and resources in providing essential and inpatient services, adjustment of services has been made in Hospital Authority. Yet, every crisis calls for a motivation to innovate and develop new initiative; crisis always means opportunity. It is with this underpinning that Telehealth model was developed under Allied Health Grade to maintain patient's access to our services, enabling us to take care of the psychological well-being of our patients despite the strict adherence to the social distancing requirements at the peak of the pandemic. The pandemic crisis has cultivated general population's acceptance and development of knowledge in using digital platforms. It has fostered smart access to HA services, which is epitomized by the launching of the mobile app of HA GO in December 2019. In line with HA's direction, protocol-driven structured programs (stress/relaxation, insomnia, parenting) and cognitive rehabilitation training programs have been developed. With the gradual upgrading of HA GO's functions, e.g. HA GO Payment services, more patients can benefit from this easily accessible, efficient and quality-assured service. Since 2020, over 20 Telehealth groups under structured programs have already been delivered in KWC clinical psychology service. In this presentation, the experience of KWC clinical psychology service on Telehealth will be shared. The first-person perspective of a patient will be used to walk us through a patient's journey in receiving Telehealth clinical psychology service.
